The online store is staffed every day throughout the summer and we pack and ship orders daily. Our customer service hours are open from 9.00am-5.00pm (NZ timezone).
Tracking
The order is sent with XXXX. You will receive an email with your tracking details once your package has been shipped.
Returns are sent to
The goods you buy in the online store must be exchanged or complaints processed at the same place, i.e. the online store. If the buyer has not received a cancellation form in writing on paper or on another durable medium (e.g. e-mail), the cancellation period is extended to 3 months. The withdrawal form must be completed with A&C Oslo AS information when the form is received. The right of withdrawal applies to consumer purchases, sales to companies are not covered by the Consumer Purchases Act.
TAD Design
199 High Street,
Rangiora,
New Zealand
Return and right of withdrawal
You have a 14-day full right of return on unused goods. According to the Right of Cancellation Act, the cancellation period applies from the day the buyer received the item and 14 days thereafter. After 14 days, normal complaints rules apply. If you want to cancel the purchase, you return the item in the same condition as you received it and attach the completed right of cancellation form which is included with the order confirmation by e-mail. You will then receive a refund of what you have paid within a week of receiving the return from us. Buyer pays return postage.
