Processing
New Zealand & Australian orders are typically processed within 1-3 business days, excluding weekends and holidays. During peak seasons, processing times may vary, and customers will be notified of any delays.
Back orders will take 2-3 weeks to process once order has been received.
Order Confirmation
Upon placing an order, customers will receive an order confirmation email with details such as the order number, items purchased, and shipping address.
Shipping Methods
We offer standard and expedited shipping options for domestic orders.
New Zealand standard shipping typically takes 3-5 business days.
Australia standard shipping (Air Mail) typically takes 5-10 business days, customers are responsible for any customs duties or taxes incurred.
Shipping Costs
New Zealand Shipping
Shipping costs for domestic orders are calculated based on the selected shipping size,
Australia Shipping
Shipping costs for Australia orders are calculated based on selected shipping size. Customers are responsible for any additional customs duties or taxes.
Order Tracking
Tracking Information:
Once an order is shipped, customers will receive a shipping confirmation email containing tracking information. This allows customers to monitor the progress of their order in transit.
Tracking Issues
If there are any issues with tracking or if customers have not received tracking information within a reasonable time frame, they are encouraged to contact our customer service team for assistance.
Shipping Address
Accuracy
Customers are responsible for providing accurate and complete shipping addresses. Inaccurate or incomplete addresses may result in delays or non-delivery of orders.
Address Changes
Customers who need to make changes to the shipping address after placing an order should contact our customer service team as soon as possible. Address changes cannot be guaranteed once an order is processed.
Lost or Damaged Shipments
Lost Shipments
In the rare event of a lost shipment, customers should notify Tracey Day promptly. She will work with the shipping carrier to investigate and resolve the issue.
Damaged Shipments
Customers should inspect packages upon delivery. If a shipment arrives damaged, customers should contact Tracey Day within 48 hours with photographic evidence of the damage for resolution.
Policy Amendments
Review and Modification
This shipping policy may be reviewed and modified by the wholesaler as needed. Any updates or changes will be communicated through our official communication channels.
Contact Information
For any shipping-related inquiries, please contact Tracey Day at:
Email: d.m.agency2022@gmail.com
Phone: 027 412 9697
